A potential resident arrives at your community to tour a unit, but the unit key is missing without a trace. Where is the key? How quickly can you find the key? Who in the community might have the key? Has there been a security breach? How long is the customer willing to wait while you search?
This scenario happens daily at multifamily, student and military housing communities that attempt to operate without an electronic key management system. The key is either on-site, off-site, or stolen. In most cases, the key will be recovered within a few minutes; however, without an audit trail, the key could be missing forever.
Missing Key Reason #1: The key is on-site
Most of the time, the unit key is somewhere on-site with an authorized employee. He or she has left it in their pocket, bag, sticking out of a lock, or on a countertop in the unit. Meanwhile, the entire community is suddenly engaged in a search to find the key.
Unlike hook boards and standard key cabinets, electronic key control systems offer thorough key management reports allowing property managers to quickly identify who withdrew the key last.
Missing Key Reason #2: The key is off-site
If an employee accidentally takes a key home and your community uses a hook board, there is no way to track it down. With an electronic key control system, you can prevent keys from being accidentally taken by running a keys out report on your smartphone or computer near the end of each shift. With the report in hand, you can contact the employees who still have keys and remind them to return the keys before clocking out.
Missing Key Reason #3: The key has been stolen
If the key is still missing after your search, it is possible that it has been stolen. If community keys are easily accessible or often left out, the culprit could be just about anyone. Without an electronic key control system, you not only have to worry about resident safety, but also premises liability in the event of criminal activity as a result of poor key management.
An electronic key control system like HandyTrac holds users accountable for every key removed, and integrates multi-step verification to prevent keys from falling into the wrong hands.
At HandyTrac, we specialize in multifamily key control and offer three secure, easy-to-use electronic key management systems designed for properties large and small. Contact us today for more information.